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True digital business transformation employs an innovative approach - one that combines technology and processes for developing and delivering new services. This requires a clear vision of where to start. Active participation in the definition of a cloud strategy makes it easier to implement new ideas on an ongoing basis. Here, organizations take advantage of new channels and technologies so that customers can experience products and services in a new way.
Establishing a new mindset is critical in the digital transformation process.
Updating technologies is not enough. To improve engagement, productivity, and accelerate service delivery, this change is essential across all levels of the organization. It’s about rethinking the approach, and how new technology can help it materialize. An agile development environment, cultural shift, and the right technology model can help further their modernization efforts.
Digital requires evolving from rigid, legacy platforms to an IT environment that is designed to adapt to the changing needs of an organization.
It calls for innovation, in addition to changes in policy, procurement, talent, and culture, to take full advantage of new opportunities that come with new breakthrough technologies.
It integrates the product and service ownership functions with delivery and is structured around delivering customer value. Continuous innovation is supported by lightweight decision making at product level, adaptive programs, and evolutionary architecture. This type of transformation, as with the delivery transformation, tackles technology, people, practice, and culture, but it does so with a wider radial impact across the organization.
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